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“Be Open To Change” #SFSBW2016 Interview: Staffly

#SFSBW2016 asked our sponsors to share insights, best practices, and examples of how they help small business owners flourish. Today we hear from Staffly.

speaks onstage during day one of TechCrunch Disrupt SF 2015 at Pier 70 on September 21, 2015 in San Francisco, California.

Bjorn Ovick, Co-Founder of Staffly speaks onstage during day one of TechCrunch Disrupt SF 2015 at Pier 70 on September 21, 2015 in San Francisco, California.

What is your company’s mission?
Staffly is a new staffing service that is 100% focused on Retail Staffing. As your retail staffing experts, we focus on recruiting, screening, and hiring great people and matching them to your store. It’s all we do—so you don’t have to.

How does your organization support and engage the small business community?
In the last 6-months since starting Staffly, we’ve had the opportunity to work with over 120 San Francisco Retailers.  We learned that independent retailers are struggling to attract and retain qualified staff for their stores. Staffly solves this by employing over 450 vetted and qualified retail workers who are strong in customer service, reliability, and adaptability. After getting input from our clients on their needs, we then match and acclimate a team or bench of these Staffly Staffers for each retail store. This allows a flexible option for businesses to use their bench of Staffers to fill weekly shifts in their stores. Owners, managers, and even human resources departments now can move their resources elsewhere since Staffly handles interviews, background checks, onboarding, compliance, payroll, taxes, workers compensation, and insurance. Staffers are W-2 employees of Staffly. They choose Staffly for their employment since we give them the ability to determine their own schedule and meet their financial objectives.

What tools and resources has your organization created to help small businesses tap into new opportunities to reach new customers, increase their revenue, and grow their business?
Our service lets small businesses tap into a talented, qualified, and diverse workforce to perform a number of different roles in a retail setting including sales associate, cashier, stock, fulfillment, delivery driver and many more. We’ve built an efficient process for retailers to connect with our team through their mobile devices and in real-time.  This provides Staffers to businesses to not only increase sales by creating a warm and friendly atmosphere to assist customers, but lets managers/owners focus their time and energy on other aspects of their business since a huge former pain point is now gone.

What are the trends you see when you think about the small business marketplace, and how will these trends shape the future of small business?
Low unemployment, the rising cost of living in San Francisco, and an increase in flex jobs have made it harder for city retailers to attract and retain quality help. In addition, it takes on average 26 days and costs over $3,000 to hire and train a new employee with a 70% retail attrition rate on the backend. With these trends, small businesses have turned to Staffly to have access to over 450 Staffly Staffers who are matched and acclimated to their companies to provide excellent customer service and support. Having this service allows the small business market to worry less about staffing and focus on other aspects of their operations.

Can you share one brief story about how your company is helping San Francisco businesses thrive?
Of the many success stories, the one that sticks out is Current Clothing, a local clothing boutique in the Marina District. As a small business owner, resources are limited in terms of time, money, space, staff, to name a few. After finding out about Staffly, Nancy Rooney (Owner of Current Clothing) has used us to staff her entire store. As a result of using our amazing Staffers, Nancy also takes advantage of us handling the hiring process, payroll, compliance, and other human resources requirements so she can focus on other aspects of her business and maybe once and awhile take a well-deserved day-off/vacation!

What words of advice or wisdom would you like to share with small business owners?
The retail industry is being helped in so many ways by innovation and technology. Since we are in the hub of innovation, our humble advice is to be open to change and utilize the great services and products these companies are providing. A lot of these innovators are taking care of former retail pain points. Staffly is one of these innovative solutions helping small businesses in San Francisco thrive.

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